No. When you book a Zoo Package with us, you get privileged tickets guaranteeing your place on the day of your choice, without reservation and without notice.

Of course! All our packages are customizable according to the composition of your family. For families of 5 or more, we will be happy to book your getaway by phone at 1-800-363-8953.

Your privileged tickets will be available at the Hotel front desk from 7 am on the day of your arrival.

Yes. Hotel Castel is a 4-km drive from Granby Zoo. For your safety, since the Zoo is located on a busy boulevard with no sidewalks, we do not recommend walking the distance.

Yes. The temperature can vary between 80° and 85° F, if the nights are not too cold.

No. The pool is open in the summer season.

In summer, the pool is open everyday from 9 a.m. to 8 p.m. The swimming pool's opening hours may be extended if conditions are favorable (light and weather).

The spas are located outside in the hotel's private gardens.

The spas are open everyday from 9 a.m. to 10 p.m.

Yes. The outdoor area has been specially designed to be comfortable through all seasons with, among other things, heating mats in winter.

There are 3 restaurants on site. To find out the opening hours and view the menus, visit the dedicated page.

Check-in starts at 4.30 p.m.

Rooms must be vacated by 11:00 a.m. on the day of departure. Contact the front desk on the day of your departure to inquire about the availability of a late check-out ($).

Contact the front desk on the day of your departure to inquire about the availability of a late check-out ($).

When you make a reservation directly with us, by phone or on our hotelcastel.ca website, you can make any modification or cancellation free of charge until noon on the day of your arrival. Certain conditions apply.

Bikes are allowed in your room or on your private balcony. Two elevators are available if your room is not on the ground floor.

Yes. One of the cycle paths is accessible less than one kilometer from the Hotel. The Granby region offers a magnificent network of cycle paths.

We have some rooms adapted for people with reduced mobility. To book an adapted room, please contact us by phone at 1 800 363-8953.

Yes, the Hotel offers various types of connecting rooms. Requests for connecting rooms must be made at the time of booking in order to ensure availability.

Yes. The Hotel’s large parking lot is free.

Yes. Level 2 charging stations are available to our customers free of charge

Only guests with a room may park their recreational vehicle in the Hotel’s parking lot.

Yes. With your room key, the gym is accessible at all times. Access is reserved for people 18 years old and over.

Yes. Our customers have access to a self-service laundry room at all times. An external cleaner service is also available, please inquire at the Hotel front desk for details.

During the day and the evening, the game room from the front desk. The game room features ping-pong tables, air hockey, foosball, wall games for toddlers, a variety of regular and giant board games, and a cinema corner.

Under certain conditions, only guide dogs* or assistance dogs* are accepted in our establishment.
Please review the *full regulations before making your reservation.

Note that pets’ presence during a stay must mandatory be communicated to us when booking and that the appropriate proof of documentation must be presented at the reception of the Hotel Castel to allow the entry of the dog.