FAQ - Hôtel Castel - Granby - Québec
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Zoo de Granby

Do I have to book my tickets at the Zoo?

No. When you book a Zoo Package with us, you get privileged tickets guaranteeing your place on the day of your choice, without reservation and without notice.

Will the price be adjusted if our family does not consist of 2 adults and 2 children?

Of course! All our packages are customizable according to the composition of your family. For families of 5 or more, we will be happy to book your getaway by phone at 1-800-363-8953.

How do I get my Zoo tickets?

Your privileged tickets will be available at the Hotel front desk from 7 am on the day of your arrival.

Is the Hotel located near the Zoo?

Yes. Hotel Castel is a 4-km drive from Granby Zoo. For your safety, since the Zoo is located on a busy boulevard with no sidewalks, we do not recommend walking the distance.


Is the pool heated?

Yes. The temperature can vary between 80° and 85° F, if the nights are not too cold.

Is the pool open year-round?

No. The pool is open in the summer season.

What are the pool hours?

In summer, the pool is open everyday from 9 a.m. to 8 p.m. The swimming pool's opening hours may be extended if conditions are favorable (light and weather).


Where are the spas located?

The spas are located outside in the hotel's private gardens.

What are the spas hours?

The spas are open everyday from 9 a.m. to 10 p.m.

Are the spas open year round?

Yes. The outdoor area has been specially designed to be comfortable through all seasons with, among other things, heating mats in winter.


What restaurants are on site?

There are 3 restaurants on site. To find out the opening hours and view the menus, visit the dedicated page.


What is the check-in time?

Check-in starts at 4.30 p.m.

What is the check-out time?

Rooms must be vacated by 11:00 a.m. on the day of departure. Contact the front desk on the day of your departure to inquire about the availability of a late check-out ($).

Can I have a late check-out?

Contact the front desk on the day of your departure to inquire about the availability of a late check-out ($).

Can I cancel or modify my reservation free of charge?

When you make a reservation directly with us, by phone or on our hotelcastel.ca website, you can make any modification or cancellation free of charge until noon on the day of your arrival. Certain conditions apply.


Where can I keep my bike safe?

Bikes are allowed in your room or on your private balcony. Two elevators are available if your room is not on the ground floor.

Is the Hotel located near the cycle paths?

Yes. One of the cycle paths is accessible less than one kilometer from the Hotel. The Granby region offers a magnificent network of cycle paths.


Is it possible to book an adapted room?

We have some rooms adapted for people with reduced mobility. To book an adapted room, please contact us by phone at 1 800 363-8953.

Does the Hotel offers connecting rooms?

Yes, the Hotel offers various types of connecting rooms. Requests for connecting rooms must be made at the time of booking in order to ensure availability.


Is the parking free?

Yes. The Hotel’s large parking lot is free.

Can I park my recreational vehicle at the Hotel?

Only guests with a room may park their recreational vehicle in the Hotel’s parking lot.


Is the gym accessible at all times?

Yes. With your room key, the gym is accessible at all times. Access is reserved for people 18 years old and over.

Is the game room accessible at all times?

During the day and the evening, the game room is accessible with a key available at the front desk. The game room has ping-pong, air hockey, table football tables and wall games for toddlers.


Are dogs or other animals allowed?

Under certain conditions, only guide dogs* or assistance dogs* are accepted in our establishment.
Please review the *full regulations before making your reservation.

Note that pets’ presence during a stay must mandatory be communicated to us when booking and that the appropriate proof of documentation must be presented at the reception of the Hotel Castel to allow the entry of the dog.

Didn't find the answer to your question? Contact us: info@hotelcastel.ca or 1 800 363-8953