Environmental
and social commitment
Since its opening, social and environmental responsibility has been very important in the business philosophy of the company. Long before we were aware of the current climate crisis, this commitment was manifested in concrete actions related to the management of resources as well as in the operations of every department.
The Hotel Castel is also proud to contribute to the well-being of the community by assisting or collaborating with several organizations and events, such as the Centre d’action bénévole de Granby, Maison Alice Desmarais, Oasis Santé mentale, Héma-Québec, the Red Cross, the Corps de Cadets de Granby and the Festival international de la Chanson de Granby, to name a few.
Mission and values
THE HOTEL’S MISSION
To offer a high-level hotel environment as well as a professional and personalized service.
To demonstrate respect and integrity in every interaction with customers and put everything in place to achieve their full satisfaction.
THE 4 KEY VALUES
RESPECT | Interactions with customers, partners and employees are based on respect and dignity.
This respect, omnipresent in the establishment, also applies to objects, places and the environment.
INTEGRITY | Integrity is the very basis of the Hôtel Castel's business philosophy.
It is essential that the customer obtains the service and the products which he expects and that the Hotel promised.
DYNAMISM | The dynamic and proactive Hotel Castel team is always open to new ideas.
The Hotel makes it a point to continually update its offer according to new trends.
WELCOME | The first contact with customers is warm and courteous.
From the arrival until the departure of visitors, everything is done to leave the memory of a most positive experience.
ENVIRONMENTAL COMMITMENT
The Hotel Castel has given itself the environmental mission of ensuring its development while taking the necessary steps for sustainable development and reducing its footprint on the planet's resources. This while creating a harmonious environment for customers, employees and the community.
GREEN ACTIONS
THROUGHOUT THE HOTEL
- A Green Committee exists to improve the ecological performance of the Hotel and ensure better cohesion between the departments
- The Hotel’s suppliers are chosen according to their proximity in order to reduce the impact of transport
- Compact fluorescent bulbs have been installed wherever possible
- Used batteries and bulbs are stored until they can be disposed of in an environmentally safe manner
- Recycling bins are present in all bedrooms, conference rooms and offices
- Unused or aging equipment is donated to employees or charities
IN THE ROOMS
- The curtains and windows are kept closed in the rooms to counter the overuse of the air conditioning and heating system
- Awareness posters have been installed to reduce the amount of daily washing of sheets and towels
- A sign reminds guests to turn off all the lights when they leave [if this is not done, housekeeping will do so as soon as they enter]
- TVs automatically turn off after an hour of inaction
- For the conservation of resources, the housekeeping service is now offered to stays of 4 nights and more only [except due to special needs]
- When possible, housekeeping work with only the natural daylight, with the exception of the bathroom
- When cleaning the rooms, housekeeping use water wisely to avoid unnecessary waste
- The majority of cleaning products used are biodegradable
- Low-flow showerheads have been installed in all rooms since the opening of the Hotel
- To reduce waste and avoid plastic, the dishes made available to customers are made of glass or porcelain
IN THE CONFERENCE ROOMS
- The curtains and windows are kept closed in the conference rooms to counter the overuse of the air conditioning and heating system
- The heating system and air conditioning operate only when necessary, i.e. during an event
- When setting up the conference rooms, the assembly team uses [when possible] only the natural light that comes from the windows as lighting
In the kitchens
- Local foods are preferred
- The doors of refrigerators and freezers close automatically to reduce the escape of cold
- When possible, food is cooked in small ovens to reduce energy consumption
- Where possible, food is purchased in bulk to reduce over-packaging and containers are reused for other purposes
- Cooking oil is disposed of through a specialized company and has been since the opening of the Hotel
- The majority of cleaning products used are biodegradable